ARABELLA PORTER HEALTH
hello@arabellaporterhealth.com
London, United Kingdom
Terms of Engagement — Arabella Porter Health
A. General Information and Professional Scope
Health and Nutrition Coaching
Health and nutrition coaching is a complementary approach that supports health and wellbeing through personalised, holistic guidance. Arabella Porter works with clients to explore lifestyle, nutrition, habits, and health goals in order to identify patterns and areas for positive change. The approach is personalised, as each individual is considered unique, with bespoke nutrition and lifestyle programmes recommended rather than a one-size-fits-all approach
Recommendations are tailored to the individual and may include lifestyle guidance, nutritional education and support, health coaching strategies, and goal-focused accountability, appropriate to Arabella Porter's training and scope of practice as a certified health and nutrition coach.
Coaching sessions include an initial in-depth consultation, creation of a personalised programme, and ongoing follow-up on progress and goals. The flagship programme, Thrive, is a 3-month personalised health and nutrition coaching programme delivered online and via home visits.
B. Limitations, Risks, and Referrals
Non-Medical Practice: Health and nutrition coaching is practised by non-medical professionals and is complementary to other regulated forms of healthcare in England. Arabella Porter is a certified health and nutrition coach, not a registered nutritional therapist or medical professional.
Diagnosis and Treatment: Arabella Porter does not diagnose medical conditions or claim to treat disease. Any support provided is complementary in nature and focused on education, lifestyle, and wellbeing coaching.
Medical Advice: Health and nutrition coaching is not a substitute for professional medical advice and/or treatment. The services provided by Arabella Porter Health are not a replacement for medical care.
Referrals: Arabella Porter will always refer any client with serious signs or symptoms that fall outside the scope of safe complementary coaching practice to their medical professional. Arabella Porter Health reserves the right to determine which cases fall outside their scope of practice, in which event an appropriate referral will be recommended.
Efficacy and Risk: No claim is made as to the efficacy of any programme or coaching protocol. The degree of benefit obtainable may vary between clients with similar health concerns. While the best course of action is continually sought, there always exists the possibility that recommendations may not achieve the desired outcome.
Safety: Arabella Porter Health holds your safety and wellbeing as the top priority in the management of your coaching programme.
C. Practitioner Responsibilities
Coaching Delivery: Arabella Porter will strive to deliver the most appropriate and effective coaching recommendations for your individual goals and circumstances.
Collaboration: Arabella Porter is happy to work alongside medical professionals and, with your consent, may communicate with other healthcare professionals involved in your care.
Scope: Arabella Porter Health reserves the right to determine which cases fall outside their scope of practice as a health and nutrition coach, in which event an appropriate referral will be recommended.
Qualifications and Governance: Arabella Porter holds a CNM Health and Nutrition Coach qualification and NACC certification and practises in accordance with the standards of her professional associations.
Supplement Disclosure: Arabella Porter may suggest food supplements as part of your programme based on her coaching knowledge. Please note that Arabella Porter is not insured to prescribe or supply supplements directly. Any supplement suggestions are for information purposes only and are not a clinical prescription. Clients are free to purchase any recommended products from a supplier of their choosing and are encouraged to discuss any supplements with their GP.
Insurance Statement: Arabella Porter Health is insured for professional liability with Balens Specialist Insurance Brokers.
Record Retention: Client records are retained securely for 7 years following the last consultation, in line with GDPR requirements.
Complaints Procedure: If you wish to make a complaint, please contact Arabella Porter directly at hello@arabellaporterhealth.com. If the matter remains unresolved, you may contact the relevant professional association for further guidance.
Intellectual Property: All programme materials, guides, documents, and resources provided by Arabella Porter Health as part of any coaching programme remain the intellectual property of Arabella Porter Health. Materials are provided for personal use only and may not be shared, reproduced, distributed, or used for any commercial purpose without prior written consent from Arabella Porter Health.
10. Practitioner Availability: In the event that Arabella Porter is unable to deliver a scheduled session due to illness, personal emergency, or circumstances beyond her reasonable control, affected sessions will be rescheduled or an alternative arrangement agreed upon at the earliest opportunity. Arabella Porter Health will always endeavour to minimise disruption to your programme and will communicate with you promptly in such circumstances.
D. Client Responsibilities:
The client understands and agrees to the following:
Medical Disclosure: I will inform Arabella Porter of all medical conditions I have been diagnosed with, symptoms I am experiencing, and medications I am taking or have taken in the past. I must inform her of any new medical conditions, symptoms, or medications should they arise. Providing full and accurate details is important, as this may affect the coaching programme recommended.
Pregnancy and Breastfeeding: I will inform Arabella Porter immediately if I am pregnant or breastfeeding, or if I plan to become pregnant or begin breastfeeding.
Communication with Medical Professionals: I am responsible for contacting my GP about any health concerns. I should inform my GP or any other medical provider about any nutrition or lifestyle coaching programme I am undertaking, as this is necessary in case of any possible interaction with medication or medical treatment. I am directed to consult my doctor if I have not previously done so regarding any health condition.
Prescribed Treatments: I will not alter or discontinue treatments prescribed by a licensed health professional without consulting the individual who prescribed the treatment.
Understanding and Compliance:
I will inform Arabella Porter if I do not understand any part of my programme recommendations or if I am uncomfortable with any aspect of my coaching.
The suitability of coaching advice depends on the accuracy of the information I provide during consultations and within my intake questionnaire. Responsibility cannot be accepted where important information is withheld or in cases of non-compliance.
I understand that recommendations are personal to me and may not be appropriate for others.
Product Purchase: I am free to purchase any products suggested as part of my programme from a supplier of my choosing. I am under no obligation to purchase products from Arabella Porter Health directly.
E. Fees, Payment, and Cancellation Policy
Fee Schedule: Full details of programme fees and payment options are provided in the Arabella Porter Health Fee Schedule, which is issued at the point of enquiry and prior to any programme commencing. Fees are subject to change. The fee agreed at the time of booking will be honoured for the duration of that programme.
Payment: Payment is due in accordance with the terms set out in the Fee Schedule provided at the time of booking. Where an instalment arrangement has been agreed, each payment is due on the date specified at the time of booking. Arabella Porter Health reserves the right to pause the programme if a payment is not received on the agreed date.
Programme Duration: The Thrive programme must be completed within 6 months of the start date. Sessions not used within this period will be forfeited without refund.
Cancellation Policy: You may cancel or reschedule any appointment with a minimum of 48 hours' notice at no charge. Cancellations or rescheduling requests made with less than 48 hours' notice may be charged at the full session rate. Repeated late cancellations may result in the session being forfeited.
Refund Policy: Programme fees are non-refundable once the programme has commenced. If you need to withdraw due to exceptional or extenuating circumstances, please contact Arabella Porter directly at hello@arabellaporterhealth.com to discuss your situation. Any exceptions to this policy are made entirely at Arabella Porter's discretion and are not guaranteed.
Returned or Failed Payments: In the event of a failed or returned payment, Arabella Porter Health reserves the right to suspend access to the programme until the outstanding balance is cleared. Any bank charges incurred as a result of a failed payment are the responsibility of the client.
F. Confidentiality and Data Protection
Confidentiality: All information you provide to Arabella Porter Health is protected by the UK General Data Protection Regulation (UK GDPR) and is confidential unless disclosure is required by law. Your personal information will be kept confidential and secure in accordance with GDPR guidelines. Please refer to the Arabella Porter Health Privacy Notice for full details of how your data is collected, stored, and used.
Case Studies: Your case information may be used for the purposes of case studies or professional development. Any information that could identify you will be excluded, maintaining your anonymity. Your explicit written consent will be sought before any such use.
Disclosure for Harm: Arabella Porter Health will not share your information with third parties without your consent. However, if there is a reasonable belief that there is a risk of significant harm to yourself or another person, information may be passed to an appropriate authority on the legal basis of vital interest.